Returns and Refund Policy

Returns and Refund Policy

Updated: 11/16/2024

At Lunar Tape, we strive to ensure customer satisfaction with every purchase. This Returns and Refund Policy outlines the conditions under which returns are accepted, the process for requesting a return or refund, and any exceptions. This policy is per Canadian consumer protection laws.

1. Conditions for returns:
1. Items must be returned within 30 days of delivery.
2. Products must be unused, in original packaging, and in the same condition as received.
3. Proof of purchase is required for all returns.
2. Non-returnable items: Certain items are non-returnable, including:
1. Gift cards
2. Custom or personalized items
3. Products specified as non-returnable at the time of purchase
3. Return process: To initiate a return:
1. Contact our support team at support@lunartape.com with your order number and reason for return.
2. Our team will provide instructions for returning the product.
4. Refunds:
1. Once we receive and inspect your return, we will notify you whether your refund has been approved or rejected.
2. Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
5. Shipping costs:
1. Customers are responsible for paying their shipping costs for returning items. Shipping costs are non-refundable.
2. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or defective items: If you receive a damaged or defective item:
1. Contact us immediately at support@lunartape.com with details and photos of the damage or defect.
2. We will evaluate and provide instructions for a return or replacement.
7. Exceptions:
1. Sale items can only be refunded at the sale price.
2. In cases where a product is unavailable for exchange, a refund will be issued.
8. Changes to this policy: We may update this Returns and Refund Policy from time to time. Changes will be posted on our website, and you are advised to review the policy periodically.
9. Contact us: If you have any questions about our Returns and Refund Policy, please contact us at support@lunartape.com.

By purchasing from our site, you agree to the terms of this Returns and Refund Policy.