Shipping Policy
Updated: 11/16/2024
At Lunar Tape, we provide efficient and reliable shipping services. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures for handling lost or damaged items. We partner with Flexport for order fulfillment and shipping, ensuring your products arrive safely and on time.
- Shipping methods and delivery times:
- Standard shipping: Delivery within 5-10 business days.
- Express shipping: Delivery within 2-5 business days.
- Delivery times are estimates and begin from the shipping date, not the order date. Actual delivery times may vary based on location and other factors.
- Shipping costs: Shipping costs are calculated at checkout and vary based on the shipping method chosen and the destination. We offer free standard shipping on orders over a certain amount, as specified on our website.
- International shipping: We ship to select international locations. Delivery times and costs for international orders vary based on the destination and shipping method. International customers are responsible for any additional taxes, duties, or customs fees imposed by the destination country.
- Order processing: Orders are processed within 1-3 business days. Once your order is shipped, you will receive a confirmation email with tracking information.
- Lost or damaged items: If your order is lost or arrives damaged, please contact us immediately at support@lunartape.com. Include your order number and a description or photos of the issue. We will work with Flexport to investigate and resolve the issue. Based on the outcome of the investigation, replacement or refund options will be provided.
- Tracking your order: You can track your order using the tracking link in your shipping confirmation email. If you experience any issues with tracking, please contact our customer support team for assistance.
- Changes to this policy: We may occasionally update this Shipping Policy. Changes will be posted on our website, and you are advised to review the policy periodically.
- Contact us: If you have any questions about our Shipping Policy, please contact us at support@lunartape.com.
By placing an order with us, you agree to the terms of this Shipping Policy.